Many classes, events, and rentals on PARKS DIRECT have different fees depending on where customers live. Households with a verified address in Prince George’s County or Montgomery County receive a 30% discount on most offerings. Households without a verified address, or located outside these two counties, pay the standard fee.
To be eligible for discounted fees, you must first verify your household address and age.
Gather your verification documents
You must provide one document from List A (to verify your household address) and one document from List B (to verify each household member’s age).
If you are verifying your entire PARKS DIRECT household, you must verify every family member’s age via separate documents.
Address verification, however, is only required once per household.
For example, a household verifying four family members needs one List A document (address) and four List B documents (age).
List A – Address Verification (one required per household):
- Driver’s license
- Motor Vehicle Administration ID card
- Utility bill
- Lease agreement
- Property settlement sheet
List B – Age Verification (one required per household member):
- Driver’s license
- Motor Vehicle Administration ID card
- Passport
- Birth certificate with a raised seal
- Baptismal certificate with a birth date and raised seal
- Original letter from school on official stationery
- Any other government-issued ID
Hand in your documents in person
- Bring your age and address verification documents to any M-NCPPC facility in Prince George’s County.
- Turn them in to a staff member, who will begin the verification process.
Upload your documents online
From a computer, you need your documents saved as one of the supported file type (.jpg, .jpeg, .png, .tif, or .pdf). From a smartphone, you can take a picture of your documents right before uploading them.
Uploading a document will not update your account immediately. The Customer Service Help Desk will review your submission and respond by email within three (3) business days.
1. Go to https://mdpgparksweb.myvscloud.com/webtrac to begin uploading your verification documents.
2. Sign in to your PARKS DIRECT account.
First, select SIGN IN on the upper-right corner of the PARKS DIRECT home page. Then enter your username and password, and select the Login button below the login boxes.
1. If you need to add a family member to your account, click on your name in the top right, and click on Household Account Management.
2. Once at this page, click on Household and Member Update.
3. After being taken to the new form, scroll to the bottom of the page until you can click on Add New Member.
4. Add in the details for your new member, and save once you're all finished editing your household.
3. Once signed in, go to My Account > Documents. You’ll find My Account on the navigation bar and Documents below the Update section.
4. On the Document Upload page, enter the information that PARKS DIRECT requests.
- Select the Upload Option box and choose the family member whose document you are uploading. Only if you’re uploading an address verification document for the entire household, choose Link To Household .
- In the Document Description box, enter what kind of document you are uploading. For example, you could upload a driver’s license, birth certificate, or utility bill.
- In the Document Type box, choose Age Verification if you’re uploading a document that proves your age. Choose Address Verification if you’re uploading a document that proves your home address. Each household requires just one address verification document. Refer to List A and List B if you’re unsure of the type of document that you’re uploading.
- Select Choose File and from your computer, select the document you’re uploading.
5. Select Upload on the bottom left.
If you upload your documents using a smartphone, selecting Choose File allows you to use the smartphone's camera to take a picture of your documents.
Uploading a document will not immediately update your account. The Customer Service Help Desk will review and respond to you via email within three business days.