PARKS DIRECT Help

How to join a waitlist

Updated Jul 29, 2021

If an activity has reached maximum capacity, it may still be possible to join the activity's waitlist. Parks and Recreation will contact waitlisted clients in the order they joined should space become available.

1. Go to www.pgparksdirect.com and log in to your PARKS DIRECT account.

  • First, select Login on the upper-right corner of PARKS DIRECT's home page. Then enter your username and password in the login pop-up window. Lastly, select the Login button below the Username and Password boxes.

2. Search for activities. Select Browse > Activity Search. You’ll find Browse on the navigation bar at the top of PARKS DIRECT and Activity Search under the Activities section on the dropdown menu.

Select Login on the upper-right corner of PARKS DIRECT's website. On the login pop-up window, enter your username and password in the correct boxes. Then select Login on the pop-up window. See above.

Select Browse on the website's navigation bar. Then select Activity Search under the Activities section on the dropdown menu. See above.

Select an activity's waitlist

3. Activity's sections that allow you to join a waitlist will show Waitlist under its availability status. Select the purple +  button to join the waitlist.

4. Select Add To Cart on the pop-up yellow banner.

Above, select the purple + button next to the activity's section that has a waitlist. Then select Add To Cart on the pop-up yellow banner.

Finish the waitlist process

5. Select the checkbox under the PARKS DIRECT family member participating in the activity.  

6. Note the position on the waitlist and select Continue.

7. On the payment screen, select Continue after filling in your billing information. Joining a waitlist is free; however, you must complete the checkout process to join.

You must proceed to checkout to complete the waitlist process. If your shopping cart's free waitlist item isn’t processed, PARKS DIRECT will not add you to the waitlist. Leaving the waitlist item in your cart will not put you on the waitlist.

PARKS DIRECT does not collect payment information for joining waitlists, as there is no cost associated with this process.

Select the checkbox under the participant and select Continue. See above.

Under Availability Conflict, you'll see your position on the waitlist. Select Continue. See above.

Select Proceed To Checkout. See above.

Review the summary, which should be $0, and billing information. Then select Continue. See above.

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