PARKS DIRECT HelpMy Account Help with My AccountHow to Upload Age and Residency Verification Documents

How to Upload Age and Residency Verification Documents

From a personal computer,  you'll need to have images of your documents saved to your computer. From a smartphone, you'll be able to take a picture using your camera at the time of upload. For the list of acceptable age and residency verification documents, please click here.

Uploading a document will not make an immediate update to your account. The Customer Service Help Desk team will review and respond to you via email within 2 business days.

After logging into your PARKS DIRECT account, click on My Account and select Documents under the "Update" heading.

  1. Select whether the document is for a specific family member or the entire household.
  2. Describe the document being uploaded (ex: "Birth Certificate" or "Utility Bill").
  3. Select the document type, either age verification or residency verification. For the list of acceptable age and residency verification documents, please click here.
  4. Click Choose File and select the desired file. ***If on a smartphone, you'll be asked if you want to take a picture using your camera, or select a pre-existing one.***
  5. Click "Upload".

Repeat these steps as necessary to upload age verification documents for each family member. Proof of residency is only required once. You will receive an email from customer service with any updates made to your account.

Uploading a document will not make an immediate update to your account. The Customer Service Help Desk team will review and respond to you via email within 2 business days.

For the list of acceptable age and residency verification documents, please click here.