Residency status and how to update it

Updated Jun 11, 2021

Many classes, events, and rentals on Parks Direct have different fees depending on where customers live. Prince George's and Montgomery county residents pay a discounted resident fee. Anyone residing outside of the two counties pays a non-resident fee, 30 percent more than the resident fee. To be eligible for our discounted resident fees, you must first verify your residency and age.

Gather your verification documents

You must have one document from List A that verifies your residency and one document from List B that verifies your age.

If you are verifying your entire Parks Direct household, you must verify every family members' age. Residency verification is only required once per household. For example, a household verifying four family members needs one List A document and four List B documents.

For the list of acceptable age and residency verification documents, go to this site www.pgparks.com/1339/First-Time-Account-Setup

List A documents that verify your residency include:

  • Driver’s license
  • Motor Vehicle Administration ID card
  • Utility bill
  • Lease agreement
  • Property settlement sheet

List B documents that verify your age include:

  • Driver’s license
  • Motor Vehicle Administration ID card
  • Passport
  • Resident/Alien card
  • Birth certificate with a raised seal
  • Baptismal certificate with a birth date and raised seal
  • Original letter from school on official stationery
  • Other government-issued ID

Hand in your documents in person

  1. With your residency and age verification documents, go to any M-NCPPC facility in Prince George’s county.
  2. Give your documents to one of the facility’s staff and Parks, and Recreation will begin processing your residency status.

To find the nearest facility that can help verify your residency, go to the link here.

Upload your documents online

From a computer, you need to save images of your documents. From a smartphone, you can take a picture of your documents right before uploading them.  

Uploading a document will not make an immediate update to your account. The Customer Service Help Desk will review and respond to you via email within three business days.

Log in to Parks Direct and go to the Documents page

  1. Go to www.pgparksdirect.com to begin uploading your verification documents.
  2. Log in to your Parks Direct account.
    • First, select Login on the upper-right corner of the Parks Direct home page. Then enter your username and password in the login pop-up window. Lastly, select the Login button below the Username and Password boxes.
  3. Select My Account > Documents. You’ll find My Account on the navigation bar and Documents below the Update section.

On the upper-right corner of the website, select Login. On the pop-up window, enter your username and password and select Login. See above.

Select My Account > Documents. See above.

Start uploading your documents

  1. On the Document Upload page, enter the requested information.
    • Select the Upload Option box and choose the family member whose document you are uploading. Choose Link To Household only if you’re uploading a residency verification document for the entire household.
    • In the Document Description box, enter what kind of document you are uploading. For example, you could upload a driver’s license, birth certificate, or utility bill.
    • In the Document Type box, choose Age Verification if you’re uploading a document that proves your age. Choose Residency Verification if you’re uploading a document that proves your residency. Each household requires just one residency verification document. Refer to List A and List B if you’re unsure of the type of document that you’re uploading.
    • Select Choose File and from your computer, select the document you’re uploading.
  2. Select Upload, which is below the Choose File button.
  3. Continue uploading documents until you're finished.

If you upload your documents using your smartphone, selecting Choose File lets you take a picture of your document.

Uploading a document will not immediately update your account. The Customer Service Help Desk will review and respond to you via email within three business days.

Enter your document information in the boxes and upload files by selecting Choose File. Then select Upload. See above.

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