Course withdrawals

• You can withdraw from a course, also known as a program, online or in person at any staffed Parks and Recreation facility.
• To withdraw from a program within seven days of its start date, you must contact the facility offering the program.
• If you are withdrawing online, go to our article on withdrawals and cancellations.

Membership withdrawals

• Memberships may only be withdrawn for emergency or medical reasons.
• Documentation (such as a doctor’s note) may be required to process the withdrawal.
• Requests must be submitted directly to the facility where the membership was purchased.

Proration

• For most programs, prorated registrations and withdrawals are available.
• Credits are issued based on the portion of time missed.
• Proration is applied as account credit, not cash refunds.
• Specific rules may vary by program or facility, confirm with staff at your program's facility for details.

Refund policy

• If Parks and Recreation cancels your program, you are entitled to a full refund or credit.
• If you withdraw from a program, in most cases you will receive a prorated credit based on the remaining number of sessions.
• A 20% withdrawal fee applies, and credits are issued to your PARKS DIRECT account.

Rental cancellations

• Policies vary by facility. Please contact the facility you’re renting from directly to learn about their cancellation rules.
• Refunds, credits, or rescheduling options depend on the facility’s specific guidelines.

Summer camps and extended care

• For summer camps, PARKS DIRECT charges a $50 withdrawal fee per child. However, if you withdraw or transfer within the first two weeks of your registration dates, no penalty applies.
• If you withdraw from extended care, 20% of the original fee will be kept as a charge. The rest will be refunded as prorated credit.
• Contact the facility or the Help Desk for assistance with camp or extended care changes.

Summer Playtimes and Summer Teen Centers

• Withdrawals are non-refundable and non-transferable.